Plexian Privacy Policy

At Plexian, we take your privacy seriously and are committed to protecting the personal information you share with us when you visit our official site or use our services. This Plexian Privacy Policy explains what data we collect, how we use it, who we share it with, and what rights you have as a player on Plexian Casino. By registering an account, using Plexian Casino login, or placing a Plexian casino bet, you agree to the practices described below.

Who We Are

Plexian is operated by Plexian Network B.V., registered at Kaya Richard J Beaujon z/n, Willemstad, Curacao. We are licensed and regulated by the Curacao Control Board, holding a CGA Verified Certificate. Payment processing on our platform is handled by Pulsion Processing LTD, our authorised payment partner. If you have unresolved concerns regarding our handling of your data or any dispute arising from your use of Plexian casino online services, you may refer the matter to CADRE, an independent ADR entity approved by the Curacao Gaming Authority under certificate number CGA/ADR/2025/01.

Information We Collect

We collect several categories of information to operate Plexian casino online and to comply with our licensing obligations. This includes information you provide directly and information generated automatically as you use our services.

• We gather registration details such as your name, date of birth, email address, phone number, and residential address when you create an account.
• We collect verification documents, including passports, utility bills, or bank statements, which we may request before processing your first withdrawal.
• We record your transaction history, including deposits, withdrawals, and the payment methods you use, such as Visa, Mastercard, Skrill, Neteller, or Bitcoin.
• We track your gaming activity, including which slots, table games, live casino titles, and sportsbook markets you access, to personalise your experience and manage our loyalty programme.
• We log technical data such as your IP address, device type, browser, and operating system whenever you visit our official site.
• We store communications you send us through live chat, email, or our support and feedback form.

How We Use Your Information

We use the information we collect for a number of legitimate business and regulatory purposes. Our goal is to provide a secure, fair, and enjoyable environment for every player who chooses Plexian casino for their gaming and sports betting activity.

• We use your data to verify your identity and age, and to confirm you are not located in a restricted jurisdiction.
• We use your details to process deposits and withdrawals, calculate applicable cashout limits, and manage Plexian casino withdrawal time based on your loyalty level.
• We use your activity data to administer bonuses, including any Plexian casino bonus code or Plexian casino promo code you apply, and to track wagering requirements.
• We use your contact information to send account notifications, security alerts, and, where you have opted in, promotional offers.
• We use aggregated data to improve our website, our game selection, and our customer support services.
• We use your information to detect fraud, prevent money laundering, and comply with anti-fraud obligations under our Curacao licence.

Cookies and Tracking Technologies

We use cookies and similar technologies on our website to recognise returning visitors, remember your preferences, and analyse how players interact with Plexian casino online. Cookies also help us keep your session secure after you complete Plexian casino login and allow us to measure the performance of our promotions and advertising campaigns. You can manage or disable cookies through your browser settings, although doing so may affect certain features of our site, including automatic login and personalised offers.

Sharing Your Information

We do not sell your personal data. However, we may share your information with trusted third parties where necessary to operate our services or meet our legal obligations.

• We share payment data with Pulsion Processing LTD and our banking partners to process deposits and withdrawals securely.
• We share relevant data with our game providers, including Nolimit City, Evolution Gaming, NetEnt, and other studios featured in our lobby, strictly for the purposes of delivering game outcomes and preventing fraud.
• We disclose information to regulatory bodies, including the Curacao Control Board and CADRE, when required for licensing compliance or dispute resolution.
• We may share data with law enforcement agencies where we are legally obliged to do so.
• We may engage third-party service providers for marketing, analytics, and customer support functions, under strict confidentiality obligations.

Data Security

We implement industry-standard security measures, including encryption, secure servers, and restricted internal access, to protect your personal and financial information. While we take every reasonable step to safeguard your data, we cannot guarantee absolute security over the internet, and we encourage you to use strong passwords and keep your login credentials confidential when accessing our official site.

Data Retention

We retain your personal data for as long as your account remains active and for a reasonable period afterwards, in line with our regulatory and accounting obligations. Transaction records, verification documents, and communication logs may be kept for several years after account closure, as required under our licensing framework.

Your Rights

Depending on your jurisdiction, you may have certain rights regarding the personal data we hold about you. We are committed to respecting these rights wherever applicable.

• You have the right to request access to the personal data we hold about you.
• You have the right to request correction of inaccurate or incomplete information.
• You have the right to request deletion of your data, subject to our legal retention obligations.
• You have the right to object to certain types of processing, including direct marketing.
• You have the right to withdraw consent at any time where processing is based on consent.

To exercise any of these rights, you may contact our support team, and we will respond within a reasonable timeframe in accordance with applicable data protection standards.

Restricted Jurisdictions

We do not accept players from certain territories, including the United States, Australia, France, Belgium, the Netherlands, and other listed restricted countries. If we identify that you are accessing Plexian casino from a restricted jurisdiction, we reserve the right to suspend your account and take appropriate action regarding any associated data and funds.

Children's Privacy

We do not knowingly collect personal information from individuals under the legal gambling age in their jurisdiction. If we become aware that we have inadvertently collected data from a minor, we will take immediate steps to delete that information and close the associated account.

Changes to This Policy

We may update this Plexian Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We encourage you to review this page periodically. Continued use of Plexian casino online after any changes constitutes your acceptance of the revised policy.

Contact Us

If you have questions about how we handle your data, wish to submit a Plexian casino review, or need assistance with your account, our support team is available 24/7 through live chat or by email at support@Plexian Casino.com. We are committed to addressing your privacy concerns promptly and transparently.